PRIVACY POLICY
Effective Date: 10-09-2026
Welcome to Happymento.com (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Who We Are
Website: https://happymento.com
Business Name: Happymento
Business Type: Custom 3D Printing and Personalized Products
Contact Information:
Email: support@happymento.com
Phone: +91 8089405187
Location: Kerala, India
2. What Personal Data We Collect and Why
We collect personal data to provide, improve, and manage our services.
a. Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
Purpose: Order processing, delivery, and communication.
b. Order and Customization Data
- Uploaded photos (for miniatures and keychains)
- 3D files (STL, OBJ for printing services)
- Custom instructions
Purpose: Creation of personalized products and services.
c. Payment Information
Payments are processed through secure third-party payment providers such as Razorpay.
We do not store card or banking details.
d. Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
Purpose: Website performance, analytics, and security.
3. Comments
When visitors leave comments, we collect:
- Data shown in the comment form
- IP address and browser user agent string for spam detection
4. Media
If users upload images or files:
- Files are used strictly for order fulfillment
- Users should avoid uploading sensitive personal data
Uploaded files are stored securely and are not publicly shared without consent.
5. Contact Forms
When you submit a contact form, we collect:
- Name
- Email address
- Message content
Purpose: Customer support and communication.
Retention Period: Up to 6 months.
We do not use this data for marketing without consent.
6. Cookies
We use cookies to:
- Maintain website functionality
- Improve user experience
- Analyze website traffic
Types of cookies used:
- Essential cookies
- Functional cookies
- Analytics cookies
Users may disable cookies through browser settings.
7. Analytics
We may use analytics tools such as Google Analytics to collect anonymized data including:
- Pages visited
- Time spent on the site
- User interactions
Users can opt out using browser settings or relevant tools.
8. Who We Share Your Data With
We share personal data only with trusted third parties necessary for service delivery:
- Payment processors (e.g., Razorpay)
- Shipping and logistics partners
- Hosting and technical service providers
- Analytics providers
We do not sell or rent personal data.
9. How Long We Retain Your Data
- Order and transaction data: Up to 7 years (for legal and accounting purposes)
- Contact form submissions: Up to 6 months
- Analytics data: Up to 12 months
- User account data: Until account deletion is requested
10. What Rights You Have Over Your Data
Users have the right to:
- Access their personal data
- Request corrections
- Request deletion
- Withdraw consent for data usage
Requests can be made via email at support@happymento.com.
11. Where Your Data Is Sent
Data may be processed and stored on servers located outside India, depending on service providers.
We ensure appropriate safeguards and security measures are in place with all third-party providers.
12. Contact Information
For privacy-related concerns, contact:
Email: support@happymento.com
13. How We Protect Your Data
We implement appropriate security measures, including:
- SSL encryption
- Secure payment gateways
- Restricted access to personal data
14. Data Breach Procedures
In the event of a data breach:
- Immediate investigation will be conducted
- Necessary actions will be taken to mitigate risks
- Users will be notified where required by law
15. Third-Party Data
We may receive limited data from:
- Payment providers (transaction status)
- Delivery partners (shipping updates)
16. Automated Decision-Making
We do not use automated decision-making or profiling that significantly affects users.
17. Industry Compliance
We comply with applicable Indian laws, including information technology and data protection regulations.
18. Additional Information
Final product images may be used for marketing unless a request to opt out is received
Uploaded photos and files are used solely for order fulfillment
Customers must have legal rights to use submitted content