Effective Date: 10-01-2026
At Happymento.com (“we”, “our”, “us”), all products are made-to-order and require production time before shipping. This Shipping Policy outlines our processing, delivery, and shipping practices.
1. ORDER PROCESSING TIME
All orders are processed after successful payment confirmation.
Estimated Processing Time:
- Custom Miniatures (Bobbleheads / Figures): 5–10 business days
- Custom Keychains: 3–7 business days
- 3D Printing Services (Resin / FDM): 3–7 business days
Processing time may vary depending on:
- Order complexity
- Design requirements
- Customer approval delays (if preview is provided)
2. SHIPPING TIME
Once the order is shipped, estimated delivery times are:
Within India:
- 3–7 business days
International Shipping:
- 7–15 business days (may vary by country)
Delivery timelines are estimates and not guaranteed.
3. SHIPPING PARTNERS
We use trusted third-party courier and logistics providers to deliver orders.
Shipping partner selection may vary based on location and availability.
4. SHIPPING CHARGES
- Shipping charges are calculated at checkout unless stated otherwise
- Free shipping may be offered on selected products or promotions
5. ORDER TRACKING
- Once your order is shipped, tracking details will be shared via email or SMS
- Customers are responsible for monitoring shipment status
6. DELIVERY CONDITIONS
- Customers must provide accurate and complete shipping information
- We are not responsible for delivery issues caused by incorrect or incomplete addresses
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
Additional shipping charges may apply for re-dispatch.
7. DELAYS AND UNFORESEEN CIRCUMSTANCES
We are not liable for delays caused by:
- Courier service disruptions
- Weather conditions
- Natural disasters
- Government restrictions or holidays
- High order volumes
8. DAMAGED OR LOST SHIPMENTS
Damaged Items:
- Must be reported within 48 hours of delivery
- Unboxing video is required for verification
Lost Shipments:
- We will coordinate with the courier partner
- Resolution will be provided based on courier investigation
9. INTERNATIONAL SHIPPING (IF APPLICABLE)
- Customers are responsible for:
- Customs duties
- Import taxes
- Local charges
We are not responsible for delays due to customs clearance.
10. DELIVERY CONFIRMATION
Once a shipment is marked as “Delivered” by the courier:
- It will be considered successfully delivered
- We are not liable for theft or loss after delivery
11. ADDRESS CHANGE REQUESTS
- Address changes must be requested before order dispatch
- We cannot guarantee changes after shipment
12. CONTACT INFORMATION
For shipping-related queries:
Email: support@happymento.com
13. CUSTOMER ACKNOWLEDGEMENT
By placing an order, you acknowledge that:
- Processing time is required before shipping
- Delivery timelines are estimates, not guarantees
- Delays may occur due to external factors beyond our control