Effective Date: 10-01-2026
At Happymento.com (“we”, “our”, “us”), all products and services are customized and made-to-order. This policy explains the conditions under which cancellations, refunds, returns, or replacements may be granted.
1. NATURE OF PRODUCTS
All products offered by Happymento are:
- Personalized and made specifically for each customer
- Created using 3D printing (resin/FDM) and hand-finishing processes
Due to this customized nature, such products are not eligible for standard return or refund policies applicable to non-custom goods.
2. CANCELLATION POLICY
Before Production Begins
- Orders may be cancelled within a limited time after placing the order
- Cancellation requests must be made before design, sculpting, or printing begins
- If approved, a full or partial refund may be issued after deducting payment processing charges (if applicable)
After Production Begins
- Once production has started, cancellation is not permitted
- This includes stages such as:
- Digital sculpting or design
- 3D printing
- Post-processing or painting
3. REFUND POLICY
Refunds are strictly limited to the following cases:
Eligible for Refund
- Order has not yet entered production
- We are unable to process or complete the order
- Duplicate payment or transaction error
Not Eligible for Refund
Refunds will not be provided in the following situations:
- Production has already started
- Customer dissatisfaction based on subjective expectations
- Minor differences from reference images
- Issues caused by poor-quality photos or incorrect files
- Delays caused by courier services or external factors
4. RETURN POLICY
Due to the personalized nature of the products:
- Returns are not accepted once the product is delivered
- Products cannot be resold or reused
5. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a damaged product:
Requirements:
- Contact us within 48 hours of delivery
- Provide:
- Clear photos of the product
- Unboxing video (mandatory for verification)
Resolution Options:
After verification, we may offer:
- Replacement of the product, or
- Partial refund, or
- Store credit
Important Notes:
- Claims without proper proof may be rejected
- Minor paint variations or small imperfections are not considered defects
6. 3D PRINTING SERVICES (RESIN & FDM)
For custom 3D printing services:
- No refunds for issues related to:
- File errors
- Design flaws
- Structural weaknesses
- We print based on the file provided by the customer
- Dimensional tolerances (±2–5%) are considered acceptable
7. COLOR, FINISH AND EXPECTATION DISCLAIMER
Customers acknowledge that:
- Final products may differ slightly in color, finish, or detailing
- These variations are inherent to 3D printing and hand-painting processes
Such differences do not qualify for refunds or returns.
8. SHIPPING-RELATED ISSUES
- We are not responsible for delays caused by courier partners
- If a package is lost or damaged in transit, we will assist in resolution but final decisions depend on courier policies
9. REFUND PROCESSING TIME
- Approved refunds will be processed within 5–10 business days
- The time taken for funds to reflect depends on the payment provider
10. CHARGEBACK AND DISPUTE POLICY
By placing an order, you agree to this policy.
- Initiating a chargeback without valid reason may result in:
- Permanent account restriction
- Legal action if necessary
We encourage customers to contact us directly for resolution before initiating disputes.
11. CONTACT INFORMATION
For cancellation, refund, or damage claims:
Email: support@happymento.com
12. CUSTOMER ACKNOWLEDGEMENT
By placing an order, you confirm that you understand and agree that:
Minor variations are expected
The product is custom-made
Refunds are not available after production begins